I know my ‘Wordless Wednesday’ posts are usually personal, but I just had to share this, as my interaction with this brand literally left me speechless… so it’s appropriate. 😉
Last week, when I flew home from Orlando after a few days at Walt Disney World, I was anxious to sync my Fitbit to my computer (which I had left at home) to see just how much I walked. From glancing at my steps every night, I estimate I probably walked close to 100K in the 5 days I spent walking through the parks. An average of 18-22,000 steps each day. My poor feet!
Only problem – somehow my Fitbit fell out of its clip somewhere on the airplane home. I had it when I got on; it was gone when I walked into the terminal at National Airport.
To make a long story short, I tweeted about how bummed I was to have lost my Fitbit, and less than an hour later got a reply, asking me to email their support team. I told them my story… and two days after that, a brand new Fitbit showed up on my doorstep. That is amazing customer service. Thank you!
So that is the story behind that photo above, that I took after opening up the package. My advice: if you’re looking for a great pedometer, look no further BUT buy it from their website (fitbit.com) so their warranty policy applies.
Also, take a moment to label your gadgets! Having lost a camera recently, and now this… I’ve learned my lesson. I’m not sure if a tiny little label would necessarily have encouraged someone to return my lost Fitbit, but it couldn’t hurt, especially being something so small that they could just pop in the mail.